Frequently Asked Questions:
Q: Do you accept insurance?
A: We do not go through any insurance or any third-party payors. We will send you only receipts for your payments should you decide to seek reimbursement from your insurance carrier. If getting reimbursed for our services is necessary for you to receive them, please contact your insurance carrier prior to scheduling sessions to find out if a simple receipt will be sufficient for your needs.
Q: What are your rates?
A: Our rates vary depending on which therapist you see. The rates of our therapists range between $95/hour and $165/hour. Dr. Coles’ rate is $245/hour
Q: Where are you located?
A: We have three locations in Houston. One in the The Heights, one in Clear Lake, and one in Katy.
Q: How can I set up an appointment?
A: In order to get an appointment as a first-time client, we would help you decide which therapist is the best fit for you and when would be a good day and time to schedule your first session. From there, we would gather some information from you (first and last name, email, phone number) and receive payment via credit card to confirm your first session.
Q: How do payments work?
A: Except for your first session (which is paid upon scheduling), you will pay for each session when you get to the office. Premarital Counseling program packages are paid either in full (Fast-Track Program) or in up to 2 payments (Full Program).
Q: What kind of payments do you accept?
A: For your first session, we only accept credit card (Visa, MasterCard, American Express, HSA) every other session we accept check, cash, or credit card.
Q: How long is each session?
A: Each session is 50 minutes long
Q: What is your cancellation and rescheduling policy?
A: If you need to cancel or reschedule an appointment we ask that you give us greater than 24-hour notice. If it is less than 24 hours or a no show, then we charge the full fee of the therapist that you are seeing.
Q: Do you only see married couples?
A: No, we see individuals, and those in any sort of relationships, including families, coworkers, poly, dating, etc..
Q: How do we decide what therapist works best for us?
A: You can look at all the profiles of our therapists on our website to help you choose, or you can call our main line and our receptionist can help you choose which therapist would be the best fit for you.
Q: When are you open?
A: We see clients and answer phones seven days a week.
Q: Can we make appointments online?
A: You are welcome to get in a request for an appointment through our website. But to actually book your appointment, please call our main phone line at 800.913.9613.